Get Callqueue Statistics for a Specific Queue

Testing

NMS-Prod API v2

https://api.trueipsolutions.com/ns-api/v2

GET

/domains/{domain}/statistics/callqueues/{callqueue}

Request

Authorization

Bearer Token

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Path Params

Query Params

Request Code Samples

Shell

JavaScript

Java

Swift

PHP

Python

HTTP

Objective-C

Ruby

OCaml

Dart

curl --location --globoff 'https://api.trueipsolutions.com/ns-api/v2/domains/{{domain}}/statistics/callqueues/421?datetime-start=2023-11-27T13%3A00%3A00Z[US%2FPacific]&datetime-end=2023-11-27T14%3A00%3A00Z[US%2FPacific]&fields=VOL%2CCH%2CATT%2CAC%2CAWT%2CSL&remove_zeros=true&queue_list=undefined' \
--header 'Authorization: Bearer <token>'

Responses

🟢200OK

application/json

Bodyapplication/json

Example

{
    "calls-total-count": 155,
    "calls-answered-count": 87,
    "calls-presented-count": 155,
    "calls-presented-adjusted-count": 151,
    "calls-voicemailed-count": 6,
    "calls-forwarded-count": 22,
    "calls-talking-avg-duration-minutes": 0.26,
    "calls-assisted-count": 29,
    "calls-after-call-work-avg-duration-seconds": 1.2,
    "calls-callback-requests-count": 18,
    "calls-holding-avg-duration-seconds": 0.55,
    "calls-service-level-percent": 81.29,
    "calls-presented-percent": 21.94,
    "calls-abandoned-count": 11,
    "calls-abandoned-adjusted-count": 8,
    "calls-abandoned-rate": 7.1,
    "calls-abandoned-adjusted-rate": 5.3,
    "calls-handling-avg-duration-minutes": 0.27,
    "calls-queueing-avg-duration-seconds": 11.88,
    "sms-conversations-count": 4,
    "sms-handling-avg-duration-seconds": 3
}

🟠400Bad Request

🟠401Unauthorized

🟠404Record Not Found

Modified at 2026-02-09 21:10:48

Add a Queued Call

Get Callqueue Statistics for all Queues Aggregated